
Freedom of information
Freedom of information
Following an order made by the Scottish Parliament in April 2019, registered social landlords (and their subsidiaries) are now subject to freedom of information legislation and, for the purpose of freedom of information, are deemed to be a Scottish public authority. This came into effect on 11 November 2019.
The Freedom of Information (Scotland) Act 2002 and the Environmental Information (Scotland) Regulations 2004 provide you with a right of access to recorded information, and to environmental information, held by public authorities.
Model Publication Scheme
We have adopted the Model Publication Scheme 2018 which has been produced and approved by the Scottish Information Commissioner.
The Model Pulication Scheme is a standard framework for Scottish public authorities to publish the information they hold. By adopting the Model Publication Scheme, we are commit to:
- Publishing, as a minimum, specified types of information, through our Guide to Information. This sets out how you can access the information we publish under the Model Publication Scheme.
- Ensuring all our published information meets the six Model Publication Scheme principles.
The guide to information is not intended to be a complete list of the information we hold. Anyone can submit a request to us for information that is not listed within the guide below.
Our guide to information
The purpose of our Guide to Information is to:
- Allow you to see what information is available (and what is not available) for BHA in relation to each class in the Model Publication Scheme 2018
- State what charges may be applied
- Explain how you can access the information
- Provide contact details for enquiries and to get help with access to the information
- Explain how to request information that we hold which has not been published
- Appointments Panel Remit
- Risk Assurance Committee Remit
- Chair and Vice Chair Remit
- Operations Committee Remit
- Matters Reserved for the Board
- Executive Team Remit
- Board Member Eligibility Form 2023
- Board Recruitment Pack 2023
- BHA Five-year Business Plan (2023-2028)
- Board Member Eligibility Form
- Board Member Application Form
- Board Member Recruitment Pack
- Garages to Homes SBHA and BHA overview
- Annual Report 2021-22
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Information charging guide/charging schedule for environmental information
Info is contained within the BHA Guide to Information
- Model Publication Scheme/Guide to information
- Freedom of Information Policy
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External Audit arrangements
Our external audit functions are currently carried out by Chiene + Tait. External link to Chiene + Tait website. Further details available on request.
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Internal Audit arrangements
Our internal audit functions are currently carried out by TIAA. External link to TIAA website. Further details available on request.
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Who we work with – key partnerships
Online - link to 'how we are governed' page of this website.
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Our subsidiary
Online - link to 'our subsidiary' page of this website.
- BHA Rules/Articles of Association
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Assurance Statement
External - link to Scottish Housing Regulators website - BHA Annual Assurance Statement
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Engagement plan with Scottish Housing Regulator
External - link to Scottish Housing Regulator's website
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Health & Safety Policy (known as our Health & Safety Management System)
Available on request - link to instructions on how to make a request for information
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List of senior management team
Online - link to 'our leadership team' page of this website
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How to become part of the governing body
Online - link to our 'become a trustee' page of this website
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Description of the role of the governing body
Online - link to 'how we are governed' page of this website
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List of Governing Body Members
Online - link to 'our board of trustees' page of this website
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How to make a request for personal information
Online - link to 'how to make a request for personal information' page of this website
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How to make a freedom of information request
Online - link to 'how to make a freedom of information request' page of this website.
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Contact details for making a complaint
Online - link to 'Contact us complaint' page of this website.
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Address/Telephone/Email/Opening Times/General Contact arrangements
Online - link to 'Contact us' page of this website
- Business Plan 2022-2023
- Annual Return on the Charter
- Audited Accounts 2021-2022
- Sustainability Policy
- Standing Orders
- Organisational Chart till 31 March 2022 (current structure will be updated soon)
- Membership Policy
- Entitlements, Payments and Benefits Policy
- Code of Conduct – Staff
- Code of Conduct – Governing Body Member
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Register of Interests
Available on request - link to instructions on how to make a request for information.
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Local / Area Offices Contact Details
Online - link to "Contact us" page of this website.
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Mission Statement/Vision/Values/Corporate Objectives/Key Activities
Our business plan contains this information.
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Area(s) of Operation
Online - link to "Where are our homes" page of this website.
- BHN Unified Domestic Abuse Policy
- Whistleblowing Policy
- Customer Care Policy
- Board Diversity Policy
- Protecting Vulnerable Customers Policy
- Adaptations Policy
- Damp and Mould Policy
- Management of Trees Policy
- Void Management Policy
- Reactive Repairs Policy
- Home Loss and Disturbance Policy
- Rechargeable Works Policy
- Infection Control Policy
- Legionella Policy
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Stakeholder Engagement Policy
Available on request - link to instructions on how to make a request for information.
- Risk Management Policy
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Estate Management Policy
Available on request - link to instructions on how to make a request for information.
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How we consult with tenants and other customers to inform and improve service delivery and develop new services
Available on request - link to instructions on how to make a request for information.
- Allocation Policy
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Internal procedures relating to policies within Class 2 (where available)
Available on request - link to instructions on how to make a request for information
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Health & Safety Policy (known as our Health & Safety Management System)
Available on request - link to instructions on how to make a request for information
- Equal Opportunities & Diversity Policy 2022
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How to speak to a housing officer
Online - link to 'contact us' page of this website
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How to make a complaint
Online - link to 'contact us complaints' page of this website
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How to get information about tenancy support
Online - link to 'your home' area of this website
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How to apply for a house
Online - link to 'how to apply for a home' page of this website
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Right to repair information
Online - link to 'tenant handbook' page of our website. The information is within Section 6.
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List of services provided
Online - link to 'tenant handbook' page of this website.
- Health and Safety Policy Statement
- Sustainability Policy
- Responding to Neighbourhood and Anti-Social Behaviour Policy
- Rent Arrears – Current and Former Tenants Policy
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Asset Management Strategy
This policy also covers adaptations and repairs.
- Asbestos Policy
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How to report a repair
Online - link to 'report a repair' page of our website
- Data Protection Policy
- Procurement Policy
- Rent & Service Charge Policy
- Rent Consultation Results 2023-2024
- Customer Satisfaction Survey Results
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Tenant Participation Strategy
Available on request - link to instructions on how to make a freedom of information request.
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Tenant Scrutiny Panel
External - link to Tenant Volunteers/Scrutiny Panel website.
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Internal audit reports
Available - link to instructions on how to make a request for information
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Governing body meeting reports/papers
Available on request - link to instructions on how to make a requst for information
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Governing body agendas
Online - available from 11 November 2019
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Governing body meeting minutes
Online - available from 11 November 2019
- Allocations Consultation results
BHA Board meeting minutes
- BHA Board Meeting Minutes – 8 August 2023
- BHA Board Meeting Minutes – 7 June 2023
- BHA Board Meeting Minutes – 23 May 2023
- BHA Board Meeting Minutes – 21 March 2023
- BHA Board Meeting Minutes – 14 February 2023
- BHA Board Meeting Minutes – 17 January 2023
- BHA Board Meeting Minutes -15 November 2022
- BHA Board Meeting Minutes – 27 September 2022
- BHA Board Meeting Minutes – 16 August 2022
- BHA Board Meeting Minutes – 21 June 2022
- Board Meeting Minutes – 17 May 2022
- BHA Board Meeting Minutes – 22 March 2022
- BHA Board Meeting Minutes – 15 February 2022
- BHA Board Meeting Minutes – 18 January 2022
- BHA Board Meeting Minutes – 28 September 2021
- BHA Board Meeting Minutes – 16 November 2021
- BHA Board Meeting Minutes – 17 August 2021
- BHA Board Meeting Minutes – 22 September 2020
- BHA Board Meeting Minutes – 23 March 2021
- BHA Board Meeting Minutes – 16 February 2021
- BHA Board Meeting Minutes – 19 January 2021
- BHA Board Meeting Minutes – 17 November 2020
- BHA Board Meeting Minutes – 18 August 2020
- BHA Board Meeting Minutes – 23 June 2020
- BHA Board Meeting Minutes – 19 May 2020
- BHA Board Meeting Minutes – 31 March 2020
- BHA Board Meeting Minutes – 18 February 2020
- BHA Board Meeting Minutes – 14 January 2020
- BHA Board Meeting Minutes – 18 May 2021
- BHA Statutory Audited Accounts 2022-23 (redacted)
- BHA Statutory Audited Accounts 2021-22
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General information about staff pension scheme
This information is contained within our audited accounts
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Pay and grading structure
Available on request - link to instructions on how to make a request for information.
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Board member remuneration other than expenses
We do not hold this information as we do not have board remuneration.
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Senior staff/governing body member expenses
Available on request - link to instructions on how to make a request for information.
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Expenses policies and procedures
This information is contained within our Entitlements Payments & Benefits Policy
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Capital works programme
Available on request - link to instructions on how to make a request for information.
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Details of project funding
This information is within our audited accounts financial review.
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Budget allocation to key service areas
This information is within our Financial Regulations.
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Budget policies and procedures
This information is within our Financial Regulations.
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Description of funding sources
This information is within our audited accounts financial review.
- Financial Regulations
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Management of our assets
Our Asset Management Strategy covers this.
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Records management policy/records retention schedule
This information is contained within our Freedom of Information Policy
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General description of our land and property holdings
Available on request - link to instructions on how to make a request for information.
- Privacy Policy
- Data Protection Policy
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Summary of professional organisations/trade bodies of which we are a member
Available on request - link to instructions on how to make a request for information.
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Trade Union information
Available on request - link to instructions on how to make a request for information.
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Internal procedures relating to policies within Class 5 (where available)
Available on request - link to instructions on how to make a request for information
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HR policies (various)
Available on request - link to instructions on how to make a request for freedom
- Staffing structure
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Strategy and management of human resources
Available on request - link to instructions on how to make a request for information.
- Recruitment and Selection Policy
- Procurement Policy
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Information on how to tender for work and invitations to tender
External - link to Public Contracts Scotland website.
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Our contractors
Online - link to "Our contractors" page of this website.
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Framework Agreements
Available on request - link to instructions on how to make a request for information
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Procurement procedures
Available on request - link to instructions on how to make a request for information
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Links to procurement information we publish on Public Contracts Scotland website
External - link to Public Contracts Scotland - Berwickshire Housing Association website
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Register of Contracts
External - link to Public Contracts Scotland BHA Contracts Register website.
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Information about regulated procurement contracts awarded (value, scope, duration)
External - link to Public Contracts Scotland - Berwickshire Housing Association website.
- How We Have Performed Q2 FY2023/24
- How We Have Performed Q1 FY2023/24
- Annual Report 2022-23
- How We Have Performed Q3 FY2022/23
- How We Have Performed Q2 FY2022/23
- How We Have Performed Q1 FY2022/23
- How We Have Performed FY2021/2022
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Our key priorities
Our key priorities
- Our Customer Satisfaction Results 2021-2022
- Annual Report 2021-22
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Annual Return on the Charter (ARC) 2018-19
ARC 2018-19
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Annual Return on the Charter (ARC) 2017-18
ARC 2017-18
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Annual Return on the Charter (ARC) 2016-17
ARC 2016-17
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Annual Return on the Charter (ARC) 2015-16
ARC 2015-16
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Annual Return on the Charter (ARC) 2014-15
ARC 2014-15
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Annual Return on the Charter (ARC) 2013-14
ARC 2013-14
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Annual Performance and Statistical Return (APSR) 2012-13
APSR 2012-13
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Annual Performance and Statistical Return (APSR) 2011-12
APSR 2011-12
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Annual Performance and Statistical Return (APSR) 2010-11
APSR 2010-11
- Annual Performance and Statistical Return (APSR) 2009-10
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Our Performance Figures (April to December 2020)
Our Performance Figures from April to December 2020
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Our performance for the last quarter
Performance Figures from April 2020 to September 2020.
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Benchmarking information
External - link to Scottish Housing Regulators comparison tool
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Performance Standards/indicators
External - link to Scottish Housing Regulators Framework
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Tenant Scrutiny Panel reports
External - link to our Tenant Volunteers/Scrutiny Panel website.
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Complaints reports
Available on request - link to instructions on how to make a request for information
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Complaints guidance/forms
This is linked to the "how to make a complaint" page of this website
- Annual Return on the Charter 2019-2020
- Compliments & Complaints Policy
How to make a freedom of information request
If you are unable to find the information you are looking for within the our guide please feel free to contact us using the contact details below:
You can write to us at this address:
Freedom of Information
Berwickshire Housing Association
55 Newtown Street
Duns
Berwickshire
TD11 3AU
Or send your request by email to: data@berwickshirehousing.org.uk
Please note we will need you to give your name, address (postal or email) and give a clear description of the information that you want as part of your request. We may contact you on receipt to clarify your request.
How to make a subject access request
If you would like to obtain a copy of the personal information we hold about you this will be dealt with as a subject access request under the General Data Protection Regulation and can be requested by contacting us on:
You can write to us at this address:
Data Protection
Berwickshire Housing Association
55 Newtown Street
Duns
Berwickshire
TD11 3AU
Or send your request by email to: data@berwickshirehousing.org.uk
Or by calling us on: 01361 884000
Please note we will need you to give your name, address (postal or email) as part of your request.