Tell us what you think - Berwickshire Housing Association

Your feedback is important

We strive to deliver the best customer service we can and we really value your feedback on how we’ve done. We love it when we get it right but we realise sometimes things might not go how we’d planned.

If you are unhappy with our service, we are really sorry and would like to be able to make things right for you and to improve our service to other customers. If you are happy with our service, we also need your feedback to ensure that we continue to get it right.

So please help us by completing the feedback form and share your experience of our service with us.

Feedback form

Tell us what you think about our services in this feedback form. You can complete the form anonymously but it would be helpful if you give your contact details, so we can get in touch and keep you informed of any changes we have made based on your feedback.

Feedback form

Your contact details

Name

Email Address

Telephone

Your address

Address Line 1

Address Line 2

Town/City

County

Postcode

Quality of our service

Your feedback

Please tell us about your experience *

Your privacy

I agree that I have seen and read BHA's Privacy Policy, which sets out what data BHA holds and why, how it is used, who it may be shared with, and my rights in relation to this data. *

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More information about making a complaint

For more information about how we handle complaints, please read our "Complaints Handling Procedure". You can also find the Scottish Housing Regulator's factsheets on complaints by clicking on the link below.

BHA Complaints Procedure – Customer Leaflet

BHA Complaints Procedure - Customer Leaflet

226KiB

Scottish Housing Regulator factsheet on complaints and performance failures