What is BeFriend?

BeFriend is a project of Berwickshire Housing Association, funded by the The National Lottery Community Fund Scotland.

We provide one to one befriending and group activities for people who are 55 and over, living in Berwickshire or Kelso.

In the current situation, BeFriend is providing telephone befriending only.

If you are feeling isolated or lonely at this time and would appreciate a regular weekly call to chat with one of our friendly team members, please contact us on 01361 884 000 or email

Our volunteers and staff are vetted (registered with the PVG scheme), fully trained and supported.



BeFriend is here to support isolated people who are over 55 and live in Berwickshire or Kelso.

Our trained and vetted volunteers visit people who feel lonely and isolated, offering companionship, a chat, a chance to go out for coffee, or even a walk round the park. The people we visit really feel the benefit in their physical and mental wellbeing.

As well as one-to-one befriending, we offer the chance to attend our group activities which are organised around community events, craft sessions, indoor sports like boccia, and small concerts.

For people who feel they’ve just lost a little confidence but need to get out and about, we can offer a short term service for up to six weeks.

What about volunteering?

Being a volunteer befriender is one of the most rewarding things you can do. It gives you a chance to be a friend to someone who really needs companionship and someone to talk to.

If one-to-one befriending isn’t for you, why not think about volunteering at our group events or volunteering to drive people to the events?

All of our volunteers are reliable, dedicated and supportive. They can help someone to find a new lease of life. Got a spare couple of hours a week to help out a lonely and isolated older person?

Full training, a police check and expenses are provided.

Our volunteer, Mary, is very knowledgeable and has a good understanding of how to interact with my mother. She has introduced games and activities that my mother was previously reluctant to do.

My volunteer, Nicky, changed my life.

My volunteer is charming and has become a firm friend, I would miss her if I lost her.

Joe is not only my befriender, he is my friend.

I volunteer at the group befriending, it’s been great to see total strangers who have over the months formed friendships and they seem to have clearly got a lot out of this and that in turn makes any volunteering I have done worthwhile.

The only people who come to see me are carers, two friends, and my befriender.

The service works brilliantly for me. It’s helped me come out of my shell and get to other activities

Keep up the good work, I love volunteering for the project, it’s very rewarding.

Get in touch with BeFriend

You can contact the BeFriend team using the contact details below:

Due to Coronavirus our offices are closed to the public. But we are still working for you during our opening hours.


Berwickshire Housing Association
55 Newtown Street
TD11 3AU
Phone #1 01361 884000

Opening Hours

  • Monday

    8:45 am - 5:00 pm

  • Tuesday

    8:45 am - 5:00 pm

  • Wednesday

    10:30 am - 5:00 pm

  • Thursday

    8:45 am - 5:00 pm

  • Friday

    8:45 am - 4:00 pm

  • Saturday


  • Sunday


* Due to the Cornavirus our offices are closed to the public. However our staff will still be avaliable to contact by phone during the opening hours above.