Out of Hours Service
Our Out of Hours Emergency Repairs service will continue as normal. To report an emergency repair phone our 24 Hour Repairs Hotline on 0800 652 8104 and Hanover will deal with your request.
You can continue to report Heating repairs to Dalex on 0800 038 5599. The same issues apply as above and Dalex will explain if for any reason they cannot carry out a repair, and they will let us know.
The safe visit measures we ask you to follow when a contractor visits your home are set out above.
We continue to carry out gas safety services and will contact you if your service is overdue due to Covid 19 non-access.
We planned to carry out heating replacements, insulation, energy efficiency improvements and new windows to some properties this year. We have been working with our contractors to put safe measures in place, in line with the guidance. Our contractors will be organising survey appointments from mid August 2020 onwards, and if your home is included in these planned maintenance works we will contact you to let you know.
We will be undertaking various pieces of external maintenance such as roof and gutter repairs, path and fencing repairs when we have safe measures in place with our contractors.