To report an emergency repair phone our Repairs Hotline on 0800 652 8104.
Emergency repairs are carried out as soon as possible when a problem or fault could be a risk to health or lead to serious structural damage to your home, such as burst pipes or major electrical faults. We will make your home safe within 6 hours but you must allow us access within this time. We will usually try to complete the repair within 24 hours but if materials or special services are required this may take longer.
The following are examples of repairs that would NOT be classed as emergencies:
- Faulty or choked WCs or waste pipes to sinks or wash hand basins, if you have similar facilities elsewhere in the property
- Faulty immersion heater if you have an electric shower or other means of heating water
- Leaking front or back door
- Faulty door lock if you have alternative access (unless it can’t be locked overnight)