Report a repair

Report a repair online

If you are one of our tenants and something is broken within your home please complete the online form below to let us know when a repair is required. Please note if an emergency repair is required you will need to call our 24 hour Repairs Hotline on 0800 652 8104.
Repairs

Personal details

Your address

Your repair

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Other ways to report a repair

  • If you would like to speak with us about your repair just call our Repairs Hotline on 0800 652 8104. A member of our Repairs Team will answer your call and you will be able to discuss your problem with them and they will arrange for one of our contractors to visit your home. Calls are free from BT landlines and public telephones, but call charges from mobile phones and other providers may apply.
  • You can also email us the details of the repair you require along with your address, this is useful if you would like to send us photographs to help explain the problem.

Emergency repairs - outwith office hours

To report an emergency repair phone our 24 Hour Repairs Hotline on 0800 652 8104.

Emergency repairs are carried out as soon as possible when a problem or fault could be a risk to health or lead to serious structural damage to your home, such as burst pipes or major electrical faults. We will make your home safe within 6 hours but you must allow us access within this time. We will usually try to complete the repair within 24 hours but if materials or special services are required this may take longer.

The following are examples of repairs that would NOT be classed as emergencies:

  • Faulty or choked WCs or waste pipes to sinks or wash hand basins, if you have similar facilities elsewhere in the property
  • Faulty immersion heater if you have an electric shower or other means of heating water
  • Leaking front or back door
  • Faulty door lock if you have alternative access (unless it can’t be locked overnight)