To report an emergency repair, call 0800 652 8104 (freephone).
Emergency repairs are where there is a risk to health and safety, or where there is a risk of serious structural damage to your home such as a burst pipe, or major electrical fault. Our contractors will make your home safe within 6 hours, but please allow us access within this time. We will usually try to complete the repair within 24 hours but if materials or special services are required this may take longer.
The following are examples of repairs that would not be classed as emergencies:
- Faulty or choked WCs or waste pipes to sinks or wash hand basins, if you have similar facilities elsewhere in the property
- Faulty immersion heater if you have an electric shower or other means of heating water
- Leaking front or back door
- Faulty door lock if you have alternative access (unless it can’t be locked overnight)