Report a repair

Report a repair online

If you are one of our customers and something is broken within your home, please complete the online form below to let us know when a repair is required. Please note if an emergency repair is required, you will need to call us on 0800 652 8104 (freephone).

Personal details

Your address

Your repair

Your privacy

I agree that I have seen and read BHA's Privacy Policy, which sets out what data BHA holds and why, how it is used, who it may be shared with, and my rights in relation to this data. *

Other ways to report a repair

  • If you would like to speak to us about your repair, please call 0800 652 8104. Calls are free from BT landlines and public telephones, but call charges from mobile phones and other providers, may apply.

Emergency repairs - outwith office hours

To report an emergency repair, call 0800 652 8104 (freephone).

Emergency repairs are where there is a risk to health and safety, or where there is a risk of serious structural damage to your home such as a burst pipe, or major electrical fault. Our contractors will make your home safe within 6 hours, but please allow us access within this time. We will usually try to complete the repair within 24 hours but if materials or special services are required this may take longer.

The following are examples of repairs that would not be classed as emergencies:

  • Faulty or choked WCs or waste pipes to sinks or wash hand basins, if you have similar facilities elsewhere in the property
  • Faulty immersion heater if you have an electric shower or other means of heating water
  • Leaking front or back door
  • Faulty door lock if you have alternative access (unless it can’t be locked overnight)