Contact Us 2018-02-27T10:33:04+00:00

Contact Us

Call Us

01361 884000

Email

Email Us

Repairs Hotline

0800 652 8104

We want to be as open and accessible as we can. If you have a problem making contact with any of our staff or services please let us know
on 01361 884000 or email us

Compliments

It really helps everyone here at Berwickshire Housing Association to know when we get it right. Please let us know when we have done something well and we will pass your feedback on to the relevant staff member or team.

Please click here for the full Compliments & Complaints Policy

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Complaints Procedure

Complaints

We’re really sorry you’re unhappy with our service. Please let us know what you’re dissatisfied with so we can pass your complaint to the correct department.

Please click here for the full Compliments & Complaints Policy

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Complaints Procedure

Please note that we do not deal with refuse collection, general parking issues and incidents occurring in the street, for any of these issues please contact Scottish Borders Council.

Telephone: 0300 100 1800
Website: www.scotborders.gov.uk

Our Offices

If you have anything you wish to speak with us about or report, please use whichever office is the most convenient to you.

Head Office
Berwickshire Housing Association
55 Newtown Street
Duns
Berwickshire
TD11 3AU

Telephone:
01361 884000
Fax: 01361 883404
Email: Email Us

Eyemouth Office*
Berwickshire Housing Association
38 Church Street
Eyemouth
Berwickshire
TD14 5DH

Telephone: 018907 50888
Fax: 018907 51051
Email: Email Us

* Please note this office will close for lunch between 12:30pm and 1:30pm daily

Office Opening Hours

Our offices are open for you to visit:

Monday to Thursday: 9:00am to 4:30pm
Friday: 9:00am to 3:30pm

Ways to Contact Us

Email

Email Us

Write to Us

Head Office
Berwickshire Housing Association
55 Newtown Street
Duns
Berwickshire
TD11 3AU

Repairs

Visit our main repairs page here

Reporting a Repair

Call our Repairs Hotline on 0800 652 8104 and speak to a dedicated Technical Assistant (during office hours) or with a Repairs Assistant at Hanover (outside office hours).

You can also report a repair by email or by filling in the form below:

Other Contacts

Any problems with your gas fired heating system should be reported to Dalex System Ltd on 0800 038 5599.

If you smell gas in your home, phone Transco straight away for help and advice on 0800 111 999*.

If you have a power cut call SP Energy Networks (regardless of who you get your bills from) free from a landline on 0800 092 9290 or  0330 1010 400 from a mobile. Calls to the 0330 number will be included in your minutes bundle. You shouldn’t be charged extra.

* Calls to these numbers from a BT Landline are free. Call charges from mobile phones and other providers may vary.