Pay your rent

Pay your rent online

You can pay directly through our website. Simply enter your tenancy ID and the amount you wish to pay in pounds and pence and click the Pay Now button. After payment is complete, you will receive an email receipt. If you have forgotten your tenancy ID, our Customer Experience team can provide you with it. You can use either of the three options for a reminder, (a) Email us at, (b) Use our contact form in this webpage or (c) Call us on 0800 652 8104 (freephone).
We accept the following debit cards
VISA VISA Electron MasterCard Maestro JCB American Express
Refund Policy: If for any reason you have made a payment to us in error and you are not due us any money, we will refund your payment within 5 working days.

Other ways to pay your rent

The easiest way to pay your rent is to set up a direct debit. We will then automatically collect your rent from your bank account on a regular basis. We can setup the direct debit so it comes out of your bank account every week, every fortnight, every 4 weeks or on a set date each month.

To set up a direct debit, please contact us on 0800 652 8104 (freephone).

We can issue you with an Allpay payment card so that your can pay your rent. If you’d like an Allpay payment card, please contact us on 0800 652 8104 (freephone).

Once you have an Allpay card there are three different ways you can use it to pay your rent:

  1. You can use your Allpay card to pay your rent at any PayPoint outlets your find these at your local Post Office and other locations.  PayPoint location Finder:
  2. You can use your Allpay card to pay your rent online:
  3. If you have an iPhone/iPad or Android device you can download Allpay’s mobile app and pay via your phone or tablet.

If you have a debit card, please contact us on 0800 652 8104 (freephone) during business hours and pay over the phone.

Are you struggling with paying your rent?

If you are having difficulty paying your rent or managing your money, please tell us straight away. We can arrange repayment terms and make sure you are getting all the Welfare Benefits you are entitled to. If you do nothing you could eventually lose your home and that is the last thing you or we want. Remember we are here to help you.

Speak to us today, contact us on 0800 652 8104 (freephone).