Pay your rent

We know that this can be an expensive time of year when we are all tempted to overstretch our budgets – and especially this year when people are feeling the impact of the cost-of-living increase.

We understand there can be a lot of pressure over Christmas and New Year however your rent must still be paid before, during and after the festive period to prevent any risk to your tenancy. We want to make sure that all of our customers are able to enjoy time with loved ones without worry, here are some steps that you can take to ensure your rent is your priority:

  1. We do not charge rent for two weeks during the festive period, but if you are not up to date with your rent, do  continue to pay as per your agreed payment plan so that it will not increase your arrears.  Missing payments during December and January will mean you have to make those additional payments to catch up after the festive period.
  2. Make sure you stay in touch with us and let us know if you think you will struggle to pay rent during December or at any stage. If you’re already worried about being able to pay your rent, please call us on 0800 652 8104.
  3. Make sure to inform the DWP of any changes in circumstances that might affect your benefit entitlement – we can make referrals to our Tenancy Sustainability Managers and partner agencies who can offer you advice and support to ensure you’re receiving your full entitlement.
  4. Budget wisely by planning your expenses in advance with your rent as a priority. By paying your rent first, you can avoid any last-minute financial stress.
  5. We also have access to Scottish Border Council’s Hardship Funds and other support like fuel vouchers for customers with pre-payment meters to alleviate any financial strain you may be facing.

The easiest way to stay on top of your rent is to set up a direct debit – please give our team a call on 0800 652 8104 to set this up. We’re sending payment reminders to all our customers this year to prevent customers from falling into arrears and avoiding any risk to their tenancy.

We want you to enjoy your Christmas and New Year celebrations with peace of mind that your priority bills are paid. Please remember you are not alone and our teams are here to support you during these difficult times.

Pay your rent online

You can pay directly through our website. Simply enter your tenancy ID and the amount you wish to pay in pounds and pence and click the Pay Now button. After payment is complete, you will receive an email receipt. If you have forgotten your tenancy ID, our Customer Experience team can provide you with it. You can use either of the three options for a reminder, (a) Email us at, (b) Use our contact form in this webpage or (c) Call us on 0800 652 8104 (freephone).
We accept the following debit cards
VISA VISA Electron MasterCard Maestro JCB American Express
Refund Policy: If for any reason you have made a payment to us in error and you are not due us any money, we will refund your payment within 5 working days.

Other ways to pay your rent

The easiest way to pay your rent is to set up a direct debit. We will then automatically collect your rent from your bank account on a regular basis. We can setup the direct debit so it comes out of your bank account every week, every fortnight, every 4 weeks or on a set date each month.

To set up a direct debit, please contact us on 0800 652 8104 (freephone).

We can issue you with an Allpay payment card so that your can pay your rent. If you’d like an Allpay payment card, please contact us on 0800 652 8104 (freephone).

Once you have an Allpay card there are three different ways you can use it to pay your rent:

  1. You can use your Allpay card to pay your rent at any PayPoint outlets your find these at your local Post Office and other locations.  PayPoint location Finder:
  2. You can use your Allpay card to pay your rent online:
  3. If you have an iPhone/iPad or Android device you can download Allpay’s mobile app and pay via your phone or tablet.

If you have a debit card, please contact us on 0800 652 8104 (freephone) during business hours and pay over the phone.

Are you struggling with paying your rent?

If you are having difficulty paying your rent or managing your money, please tell us straight away. We can arrange repayment terms and make sure you are getting all the Welfare Benefits you are entitled to. If you do nothing you could eventually lose your home and that is the last thing you or we want. Remember we are here to help you.

Speak to us today, contact us on 0800 652 8104 (freephone).