Customer consultation is a regulatory requirement for all registered social landlords in Scotland to assure customers input and influence our decision-making process.
Our investment in improving the quality, condition and standards of our homes will remain a key focus and objective in ensuring our homes reflect value for money. We will continue to seek to improve the person-centred nature of our service delivery, and we will find more effective and efficient means of delivering services to our customers which represent greater value for money.
What you said…
We consulted all customers about our proposal for this year’s rent and service charge review.
Overall, we had 418 responses (21%) out of a possible 1,936.
392 customers (95%) voted in favour of the proposed 5% increase being applied effective from April 2023.
61% said the top priority should be investing in existing home to improve the condition of their home and
45% said the focus should be on safety within the local area and community.