Cold weather precautions

Published on 16th December 2021

Water from burst pipes can damage your home and your belongings, just a few simple steps can prevent this:

  • Make sure the thermostat on your heating is set to at least 10 degree C
  • Do not leave taps running or dripping as this may cause the waste pipe to freeze
  • If you intend on going away during the winter months, you must let us know. If you are leaving your home unheated you should also drain down your central heating as well as your water.

Pipes burst when they are frozen and this may not be obvious until the pipe starts to thaw, if you notice a pipe has frozen you should take the following steps –

  • Turn off the water at the stopcock
  • Turn off the central heating and switch off any water/ immersion heaters
  • Turn on all taps and flush the toilet to drain the water system

If a pipe bursts you should –

  • Turn off the water at the stopcock
  • Switch off the electricity at the mains until the electrics can be checked
  • Turn on all taps and flush the toilet to drain the water system
  • Turn off the central heating and switch off any water/ immersion heaters
  • Contact our Repairs Team on 0800 652 8104

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