77% of respondents are satisfied overall with our service
Good – but we would like more of you to be satisfied.
88% said that their neighbourhood is a good place to live in
Working in partnership we can do more to improve the quality of your neighbourhood such as increased community events and greater staff presence.
77% think the rent we charge is value for money
We hope to see this figure rise following our rent restructure which is designed to ensure your rent is fair based upon the size, type and age of your home.
18% said our repairs to your homes are not good enough
We will increase the number of inspections following any repairs carried out on properties to ensure the quality is kept to a high standard by our contractors.
24% of tenants who were dissatisfied with the repairs service felt we could do better at communicating progress/status of repairs
We intend to update you more frequently. You will receive regular communications on progress until the repair is completed.
21% were dissatisfied with the quality of their property.
We will communicate our plans to make major improvements to your home early in the planning, so that you are clear about the timescales for improvements to your home.
Importantly, 79% of respondents think that we communicate well. We will continue to share relevant information on our website and via our social channels, including Facebook and Twitter.
It is important that we have the correct contact details for you so that we are able to communicate directly in relation to our services. If you need to update your email or telephone numbers please call our offices on 01361 884000 or 01890 750888 or email firstname.lastname@example.org. Thank you.