We are looking for a Relief Independent Living Supervisor to deliver a high quality support service within our sheltered housing courts in Duns, Coldstream and Eyemouth, as and when required to cover holidays and sick leave.
The principal purpose of the role is to support our tenants to live in their own home and to promote their independence at all times. Uphold the wishes, choices and preferences of our tenants and encouraging them to maintain skills, interests and activities. Promote social interaction and support to maintain links with friends, groups, relatives, neighbours and wider community. Liaise with other colleagues and various external agencies. Keeping records up to date, factual and relevant taking in to account General Data Protection Regulations. Tasks will vary depending on the support and re-ablement needs of the individual tenant.
- Daily contact with our tenants (call, visit and meet).
- Liaising with relatives where appropriate.
- Liaising with pharmacist & GP in relation to prescriptions. Picking up and delivering prescriptions.
- Preparing personalised support plans, registration forms and information leaflets.
- Liaising with our Customer and Property teams in relation to repairs (tenants and communal), neighbour disputes, financial inclusion and any other appropriate issue.
- Liaise with external agencies e.g. social work, care companies, care inspectorate.
- Arranging varied social events within court and externally. Escorting tenants to social events and promoting participation.
- Keep accident/incident records and informing manager on occurrence.
- Ensuring tenants personal files and emergency contacts are up to date informing out of hours service when changes are made.
- Advice of food preparation and storage.
- Carry out fire safety checks and ensure equipment up to date.
- Carry out and health & safety checks as required.
- Sign post to other services (meals, cleaning, care etc.)
- Manage letting of guest bedrooms, collecting payments, banking & recording.
- Carry out basic shopping for tenants.
- Ensure the security of the building.
- Attend on emergency when required.
- Keep up to date with current legislation and related internal policies & procedures.
- Any other relevant duties as specified by line manager.
- Attend training events when required.
- Delivery of customer focused, quality services.
- Adaptation to change.
- Willingness to obtain a SVQ L3 or equivalent and undertake mandatory training in manual handling, food hygiene, health & safety and protection of adults at risk.
- Comfortable to work on own initiative and without supervision.
- A sound value base in respect of the rights of people who are vulnerable and/or have a disability. Have full commitment to these individuals being at centre of decision making around their life as far as possible.
- Good attention to detail.
- Good personal manner, including telephone answering and dealing with face to face situations.
- Ability to deal with confrontational situations in a calm manner.
- Courteous, effective and professional personal manner in all situations.
- Able to work within and contribute to a team.
- Openness to change and critically assessing own performance.
- Possess a naturally caring nature and good motivational skills.
- Confidential, trustworthy, reliable and honest.
- Understanding of health and safety.
- SVQ L3 or equivalent.
- Previous experience of similar type work.
- Interest and a basic understanding of sheltered housing issues.
- Awareness of regulatory frameworks and performance standards for areas of business within which we operate.
- Experience in dealing with confrontational situations.
- Driving licence and use of own car.
- Professional membership fees will be paid annually by the employer if applicable.
- We encourage the personal development of our employees through on going training.