Housing Support Assistant - Gowanlea

Are you great at building relationships? Are you passionate about making a difference to the lives of people in our community? If so, you could be our next Housing Support Assistant! 

As a Housing Support Assistant, you will provide high quality support to people aged over 55 within our Independent Living complex, Gowanlea, in Coldstream.

The purpose of this rewarding role is to support the people we work for to live in their own home and to promote their independence. You will help uphold the wishes, choices and preferences of the people we work for, encouraging them to maintain skills, interests and activities and love the life they live.

You will be responsible for liaising with Social Work, Health Care, Repairs and Neighbourhood Services on void management and identification of suitable pre allocation needs assessments leading to offer and allocation of a tenancy.

You will promote social interaction and support to maintain links with friends, groups, relatives, neighbours and wider community.

Key Responsibilities

  1. Contact with customer through calls, visits, meetings (upon request)
  2. Use Alertacall technology to assist with service and following up any concerns reported by Alertacall
  3. Liaising with relatives where appropriate
  4. Liaising with pharmacist & GP in relation to prescriptions. Picking up and delivering emergency prescriptions.
  5. Preparing a personalised tenancy support plan where required (wellbeing/outcome star)
  6. Liaising with Customer Experience in relation to repairs (customers and communal) Tenancy Support, Community Initiatives and any other appropriate issue
  7. Ensuring rent accounts are up to date
  8. Dealing with neighbourhood disputes having support from colleagues if required
  9. Liaise with external agencies e.g. social work, care companies/providers
  10. Arranging varied social events within court and externally. Escorting tenants to social events and promoting participation
  11. Keep accident/incident records and informing Housing Support Officer on occurrence
  12. Monitoring telecare systems to identify vulnerability or deterioration in people we work for health and wellbeing.
  13. Ensuring tenants personal files and emergency contacts are up to date informing out of hours service and Alertacall when changes are made
  14. Support and advice of food preparation and storage
  15. Carry out fire safety checks and ensure equipment up to date
  16. Carry out and Health & Safety Checks as required
  17. Carry out Estate Management checks across the Courts, liaising with Contractor and colleagues in relation to any points of concern.
  18. Sign post to other services (meals, cleaning, care etc.)
  19. Manage letting of guest bedrooms, collecting payments, banking & recording
  20. Carry out emergency basic shopping for tenants
  21. Ensure the security of the building – referring to CCTV upon request from Police Scotland
  22. Attend on emergency when required
  23. Keep up to date with current legislation and related internal policies & procedures.
  24. Provide administration support to the Housing Support Officer
  25. Provide general advice on Housing Benefit and other rental issues – refer to Tenancy Support Managers if required.
  26. Provide signposting and advice to tenants who want to access any other internal or external service.
  27. Give advice and information on housing enquires in line with approved policies and procedures.
  28. Ensure safekeeping, dispatch and return of keys for Association properties
  29. Any other relevant duties as specified by line manager
  30. Attend training events when required
  31. Cover other Courts when required



  1. Contribute to the overall success of Team BHA through effective collaboration and understanding of needs across the organisation.
  2. Provide cover to other Independent Living complexes when required

Organisational Expectations

  1. Be a role model for BHA.
  2. Ensure that BHA complies with all statutory and regulatory requirements.
  3. Promote the values of BHA at all times.
  4. Demonstrate full commitment to equality, diversity and inclusion.
  5. Make best use of resources and ensure value for money.
  6. Full compliance with all BHA policies and procedures.
  7. Identify, mitigate and manage risks.

Person Specification

  • Undertake mandatory training in manual handling, food hygiene, health & safety, telecare systems, dementia awareness and protection of adults at risk
  • A sound value base in respect of the rights of people who are vulnerable and/or have a disability. Have full commitment to these individuals being at centre of decision making around their life as far as possible
  • Understanding of health and safety
  • Comfortable to work on own initiative and without supervision
  • Good attention to detail
  • Able to work within and contribute to a team as well as being motivated to work on own
  • Openness to change and critically assessing own performance
  • Possess a naturally caring nature and good motivational skills
  • Confidential, trustworthy, reliable and honest
  • Good personal manner, including telephone answering and dealing with face to face situations
  • Ability to deal with confrontational situations in a calm manner
  • Courteous, effective and professional personal manner in all situations
  • Driving Licence and use of own car
  • Relevant Housing qualification
  • Previous experience of similar type work
  • Interest and a basic understanding of Independent Living
  • Awareness of regulatory frameworks and performance standards for areas of business within which the Group operates

Benefits Package

  • A defined contribution pension scheme with an employer contribution up to a maximum of 9%
  • Westfield Health Care Plan
  • Westfield Rewards
  • Agile working
  • Perkbox

How to apply:

If you think you’d like to join our team, then please view the Job Description with Person Specification then apply online by clicking the ‘Apply Now’ button.

You must complete an application form to be considered for any of our vacancies, we do not accept CVs.

We are looking for you to evidence and demonstrate within the personal statement section of the application why you are the best person for this role.

If you have any difficulties applying for the vacancy on our website then please call 0800 652 8104 and request a call back from Lynne Bryce, People & Culture Specialist.

Please Note: This is a 2-year, fixed-term post.

For an informal chat regarding the post please call 0800 652 8104 and request a call back from Julie Riley, Neighbourhood Services Lead.

Closing Date:         Wednesday 29th May at 5pm

Interview Date:     Friday 31st May


Please download and read the following documents relating to this vacancy before you apply:

BHA – Employment Applicant Transparency Statement

Employment Information – Housing Support Assistant

Job Description – Housing Support Assistant May 2024