For the first time we have changed how we evaluate the way we capture your satisfaction of our services. We have successfully introduced an independent surveying partner, The Knowledge Partnership.
Working closely together we have the ability to increase our return rates which will give us a better sense as to how your feel about the services we offer. As part of this process we carry out a customer survey every month across approximately 80-90 selected customers.
We are fully committed to improving our performance which is guided by the Scottish Housing Regulator against key indicators and targets set out on an annual basis.
The Scottish Housing Regulator are charged with regulating and protecting the interests of people who receive services of social landlords (Housing Associations).